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Frequently Asked Questions

FAQ

Where are Shue Guitars made?

Shue Guitars are made in and shipped from Kuala Lumpur, Malaysia

Do you ship internationally?

Yes, we do! We are partnered with DHL for the best coverage workldwide. If your location is unsupported, please contact us.

How long will it take to ship out my order?

All instruments are made to order. Lead times are between 1-3 months for stock models and between 4-7 months for custom orders. The production time may vary due to unforeseen circumstances or shipping delays.

Once finished, we will immediately QC, pack and ship out your guitar.

How long will it take to deliver?

Estimated delivery time via DHL once it is shipped can be between 2-7 business days in most cases, depending on your ocation and shipment type. Please allow some extra time during festive seasons or remote locations.

Will there be any taxes upon delivery?

Great question! The short answer is yes in most cases. This will depend on if your country taxes imported instruments or not.

For countries where it is supported, our delivery partners DHL will include the taxes in the final shipping quote for a hassle-free experience.

Does Ray build all the guitars himself?

No, Ray does not personally build every single instrument. He carefully splits his time between front of house with his customers in-person and online, guiding his team & researching future projects, building select instruments and dealing with suppliers & logistics.

Will you update me on every single step of the build?

In most cases, no. Due to the scale and limited manpower, we do not have the capacity to indulge this request at this time.

In borrowing a page from our friend Nik at Ceriatone, we may charge an exorbitant rate for this service in the future should you absolutely and unequivocally require it.